Subscription eCommerce services are very popular at the moment. Research shows that about 15% of online shoppers have signed up for a subscription service to receive products on a recurring basis. Mostly they have subscribed to a monthly subscription box service. It’s a “set it and forget it” type of system where you setup what you want and it gets delivered to you periodically. Subscription boxes deliver a wide range of products from clothing, shoes, and fruit, to health supplements and pet supplies.
Some subscription box services are like a surprise and you won’t know exactly what you are going to get until you get it. Others are just an easy and reliable way to get the same, or similar, products you need and use regularly. Every month, subscribers receive their orders automatically, without having to go through a re-ordering process. It’s very easy for shoppers but it’s a lot of work for businesses that offer eCommerce subscription services. Is your eCommerce Subscription Business running at optimal levels?
Challenges of Running an eCommerce Subscription Business
There are many challenges to running a successful eCommerce subscription business. The main challenge, which directly affects customer retention and satisfaction, is delayed fulfillment. Your customers wait patiently and eagerly for their box and not receiving it on time can make or break your business. The worst thing is that your customers have made a monthly payment automatically but they have not received their subscription box automatically. Them having to email you or call you to track their box makes the whole system break down. It is supposed to be automatic. Keep in mind, when your box is late, your competitors are only a quick Google search away. You will lose your customers!
Related: Warehousing and Inventory Management
eCommerce Subscription Box Fulfillment Services
Elite OPS is a leader in eCommerce order fulfillment services in Salt Lake City, Utah. Our eCommerce Subscription Fulfillment Service is a smart choice to start your subscription box business OR to solve your current subscription service problems. We can handle your complete subscription box process from receiving your products, to inventory management, and shipping. Your inventory will be received and stored securely in our warehouse by our experienced fulfillment team. Our 20 year fulfillment and logistics experience has helped us fine tune the kitting and order fulfillment processes. Our kitting and assembly team will work with you every step of the way to ensure the correct products are picked packed and shipped to your customers in a timely manner. What’s more, our discounted shipping rates with same day shipping* (before daily cut-off times) or 2-Day entire US transit time can elevate your business to the next level.
Here’s a little info about our Subscription Box Fulfillment Service:
- We set you up with a Program Manager who will be with you every step of the way.
- Our Order Management System will give you real time access to your inventory to help you with forecasting inventory.
- Specialty Kitting can be arranged for a memorable unboxing experience for your customers.
- Continuous communication and reporting with you and your customers to keep everyone informed throughout the kitting and fulfillment journey.
Related: What is eCommerce Order Fulfillment?
eCommerce Subscription Box Fulfillment is serious business. Get it right and you are on your way to success. Any hiccups, and you will lose your customers. You cannot afford any mistakes in kitting or delays in shipping your subscription boxes. You must be on top of inventory and be able to forecast inventory trends. Elite OPS has all the tools and experience to do it right. We will increase your efficiency and make sure your products go out on time. Save Time and Money by working with Elite OPS!
Call 855-553-5490 or Click Here to Request a Quote!