The relationship between your business and your logistics service provider doesn’t have to be a complicated one. In fact, the two should work hand in hand as a partnership to help your business grow. Here are five reasons why your logistics service provider should be considered your partner instead of just an outsourced vendor:
Cheap Can End up Costing You
When choosing your logistics service provider, cheap is not always better. When you choose a logistics supply chain based on price alone, it could end up costing you. Many budget suppliers will not give a guarantee that your products will be shipped on time, and often skimp on customer service. When your customers receive their orders late or with the wrong items in the order, they get frustrated and upset. Research has shown that 30% of customers will not order from a company again after receiving the wrong product. If your logistics service provider is causing these problems, they may end up costing more in the long run.
A Good Fit?
The right logistics supply chain company will take the time to ask questions and find out if your business is ready to take the leap into outsourcing. Some start up companies are not ready for outsourcing. Logistics service providers can’t spend time chasing you down to ask when your next inventory shipment is coming to the warehouse. Just as in a job interview when both parties decide if a working relationship is a good fit, a good logistics company should do the same with the outsourcing company.
Grow with You
Seeing your logistics service provider as a valued partner allows them to grow with you. They should provide the best shipping and warehouse and fulfillment solutions to improve your bottom line and save on operating costs. The best logistics service provider will also utilize state-of-the-art technology to keep your company moving forward.
Choosing a company to manage your logistics supply chain doesn’t have to be stressful. Choosing one that values customer service, technology, and your business will help you to continue to grow and build a lasting partnership.